Why am I getting “connection lost” errors?
Connection lost usually means network filtering, VPN issues, or version mismatch — not a ban.
Connection lost usually means network filtering, VPN issues, or version mismatch — not a ban. Check status page before reinstalling.
Client and version
Confirm Java 1.12.2 – 1.19 or latest Bedrock before anything else.
Confirm Java 1.12.2 – 1.19 or latest Bedrock before anything else. Mismatched versions fail within seconds of joining.
- Update Minecraft through the official launcher.
- Remove duplicate server entries with typos.
- Disable experimental packs that rewrite networking.
- Update Minecraft through the official launcher.
- Remove duplicate server entries with typos.
- Disable experimental packs that rewrite networking.
Network fixes
Allow Minecraft through Windows Firewall or router filtering.
Allow Minecraft through Windows Firewall, macOS security, or router filtering. Java uses port 25565 by default.
- 1Disable VPN or try a different server region.
- 2Switch from Wi-Fi to Ethernet if possible.
- 3Restart router if other games also drop.
- 1Disable VPN or try a different server region.
- 2Switch from Wi-Fi to Ethernet if possible.
- 3Restart router if other games also drop.
Still failing
Run ping test to the IP from Dashboard → Servers → Diagnostics.
Run the ping test to the IP from Dashboard → Servers → Diagnostics and attach results to a support ticket.
Still need help?
Browse the FAQ for guides and troubleshooting tips.
Browse the FAQ for step-by-step guides, troubleshooting tips, and answers to the most common player questions.