Question 1

How do I join the server for the first time?

Accepted Answer

Sign up → choose a server → copy IP → paste into Minecraft → Multiplayer → Add Server. The whole flow takes about 2 minutes if Minecraft is already installed.

Question 2

What versions of Minecraft do you support?

Accepted Answer

Java 1.12.2 – 1.19 and the latest Bedrock release. Versions outside this range are not supported because of the custom plugins we run.

Question 3

What should I do on my first day?

Accepted Answer

Set a home, claim land, open /shop for daily quests, and join Discord. Those four steps cover 90% of new-player confusion.

Question 4

How do I use the player dashboard?

Accepted Answer

The dashboard shows server IPs, purchase history, tournament brackets, and account settings — all tied to one login.

Question 5

Can I change my in-game nickname?

Accepted Answer

Yes — once every 30 days from Dashboard → Settings. The change applies on next login across all servers.

Question 6

I forgot my password — how do I reset it?

Accepted Answer

Use Forgot password on the login page. We email a one-time link valid for 30 minutes.

Question 7

How do I link my Microsoft / Mojang account?

Accepted Answer

Dashboard → Settings → Linked accounts → Connect Microsoft. You stay logged in on both Java and Bedrock after linking.

Question 8

Do you support two-factor authentication?

Accepted Answer

Yes — enable TOTP from Dashboard → Security. Required for large shop purchases once your account exceeds $50 lifetime spend.

Question 9

How do I delete my account?

Accepted Answer

Dashboard → Settings → Delete account. Progress is removed after a 14-day grace period; purchases are not refunded automatically.

Question 10

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, PayPal, Apple Pay, and Google Pay in supported regions. Crypto is not accepted.

Question 11

How do donations and privileges work?

Accepted Answer

Privileges are cosmetic and convenience perks — never pay-to-win. They activate instantly after payment and sync to every server.

Question 12

Can I refund a purchase or privilege?

Accepted Answer

Refunds within 48 hours if the privilege was not used in-game. Open a ticket with your order ID from Dashboard → History.

Frequently asked questions

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