Can I refund a purchase or privilege?

Eligible refunds

You can request a refund if the perk never activated in-game.

You can request a refund if the perk never activated in-game or if you purchased the wrong server tier by mistake within 48 hours.

• Include your order ID from Dashboard → History.
• Explain whether the perk appeared in-game.
• Refunds return to the original payment method.

• Include your order ID from Dashboard → History.
• Explain whether the perk appeared in-game.
• Refunds return to the original payment method.

Not eligible

Partially used rank time, opened loot boxes, and gifted purchases are final.

Partially used rank time, opened loot boxes, and gifted purchases are final unless the recipient never claimed the gift.

• Chargebacks may result in a permanent shop ban.
• Promotional bonus items are non-refundable.
• Taxes are refunded only where legally required.

• Chargebacks may result in a permanent shop ban.
• Promotional bonus items are non-refundable.
• Taxes are refunded only where legally required.

Submit a request

Dashboard → History → Request refund on the order row.

Dashboard → History → Request refund on the order row, or open a support ticket if the button is greyed out.

1. 1Locate the order in History.
2. 2Click Request refund and select a reason.
3. 3Wait for email confirmation — usually within one business day.

1. 1Locate the order in History.
2. 2Click Request refund and select a reason.
3. 3Wait for email confirmation — usually within one business day.