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Payments

My payment failed — what should I do?

Failed payments usually mean a bank block, wrong billing zip, or temporary processor outage.

Failed payments usually mean a bank block, wrong billing zip, or temporary processor outage. No privilege is granted until checkout succeeds.

Quick fixes

Try these before opening a ticket.

Try these before opening a ticket — they resolve most checkout errors.

  1. 1Verify your card allows online game purchases.
  2. 2Match billing zip to your bank records.
  3. 3Try PayPal or another wallet if cards fail.
  4. 4Wait 15 minutes and retry once.
  1. 1Verify your card allows online game purchases.
  2. 2Match billing zip to your bank records.
  3. 3Try PayPal or another wallet if cards fail.
  4. 4Wait 15 minutes and retry once.

Double charges

If you clicked pay twice, pending authorisations drop within an hour.

If you double-clicked pay, pending authorisations usually drop within an hour. Only one completed order creates a rank.

  • Check History before paying again.
  • Send order IDs if two charges post.
  • We void duplicate pending charges automatically when detected.
  • Check History before paying again.
  • Send order IDs if two charges post.
  • We void duplicate pending charges automatically when detected.

Contact support

Open a ticket with the error code shown on the red checkout banner.

Open a ticket with the error code shown on the red checkout banner and a screenshot of History if money left your account without delivery.

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RelatedMore from Payments

More questions

Related questions

All FAQ
  • Payments

    What payment methods do you accept?

    We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available. All checkout runs through our secure payment partner.

    2 min readRead Read answer
  • Payments

    How do donations and privileges work?

    Shop purchases grant ranks and cosmetics that sync across all servers. Privileges are convenience perks, not combat advantages.

    3 min readRead Read answer
  • Payments

    Can I refund a purchase or privilege?

    Unused privileges can be refunded within 48 hours. Open a support ticket with your order ID from Dashboard → History.

    3 min readRead Read answer

Still need help?

Browse the FAQ for guides and troubleshooting tips.

Browse the FAQ for step-by-step guides, troubleshooting tips, and answers to the most common player questions.

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